Due to implementation of the system, following changes were observed –
- Complaint Management efficiency increased many times. Earlier issues like lack of information about products guarantee and warranty, and manual work were reduced to nil.
- The call center and managers were easily able to track complaints and their respective salesperson.
- With the fully integrated system product registration system and complain management system reduced the job of the employees and allowed the team to focus on important tasks unlike earlier where the whole day was utilized in the just management of these complaints.
- With different Mobile Apps meant for dealers and website integrated with ERP, they were able to extract the right information on the sale of its products which was a great asset in taking Managerial decisions.
In the next phase of the system, the ERP team is focusing on increasing the sales through proper tracking of the sales team of the client. Prolitus is introducing Mobile Apps completely integrated with ERP to be used by the Sales team. These apps will be closely linked to the CRM and Human Resource of the ERP. Idea is to manage proper attendance, expenses, location wise tracking (through GPS), incentives, and timesheets for HR purposes and leads, opportunities, customer data for CRM. Once done with CRM, next phase will be complete Warehouse, Purchase and Production Management followed by Accounting & Finance with HRMS.