They have a centralized Call Centre where it receives all the calls for orders and inquiry. These orders based on the location of the customer are automatically directed to the respective outlets nearest to it. The system maintains customer database which helps in recognizing the customer through his phone number.
Website & eCommerce
The backend ERP needs to be seamlessly integrated with the front end website and mobile app. The orders coming from these two mediums need to be put in the same pipeline as the ones coming from Call Centre. A KOT should be automatically generated in the kitchen notifying them of the order details.
Sales & Purchase Management
Due to the multi-warehouse and multi-company architecture of the enterprise, sales & purchase order are attributed to different warehouses/outlets and their respective companies. The system is automated to raise inter-company sales & purchase orders based on pre-defined stock levels.
Warehouse & Inventory Management
With multiple outlets and few main warehouses, the system keeps track of inter-warehouse stock transfers. Also, the regular inventory reconciliations and procurements help keep the stock up to date keeping the order fulfillment rate as high as possible. Proper location and stock management also help in curbing the inventory losses.