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How Using the Potential of ERP Can Empower Healthcare Services

Intelligent healthcare is the need of the hour in advanced medical management and hospital administration today. It has become inevitable since healthcare providers look for highly efficient, time-sensitive and seamless solutions in saving and improving lives and administering a value-based patient experience.


Healthcare ERP systems can inspire significant improvements that are driven by ever-evolving innovation which caters to the growing needs of an uncertain environment. The high levels of accuracy that a healthcare ERP offers, help provide optimal patient care with the full potential of technology.

A seasoned solution provides a holistic view of healthcare ERP system processes from a single location with customized dashboards to monitor and manage admissions, diagnosis, finance, administration, inventory control, pharmacy, reporting, doctor management, staffing, appointments, insurance, and more.

The Need for a Core ERP Healthcare Solution

The business processes in the healthcare sector are often unpredictable with critical decision-making processes involved. A comprehensive solution that can handle and expedite processes spanning from admissions, to appointments, treatment plans, diagnosis, and discharge can be very effective in delivering quality.

Patients look for advanced healthcare, while internal departments and functional units look for innovative, established, and faster ways of managing workloads, simplifying complexities, and better predictions to manage anomalies, reduce costs, and minimize system downtime.

ERP For Healthcare

Patient Care Management

Patient Care Management

  • GeneralWards
  • Therapy Units
  • OPDs

Patient Care Management

  • Emergency Accidents
  • Operation Theatres
  • ICUs
  • Labour & Dialysis Units

Establishment Management

  • Pharmacy Management
  • Radiology Management
  • Labs Management
  • Compliance & Safety Management
  • Nutrition & kitchen Management
  • Ethics Committee
  • Communication & Academic Management
  • Data Based Analytics Management


  • Staff Management
  • Financial Management
  • SCM
  • Housekeeping
  • Records & Data Management

Benefits of incorporating an ERP Healthcare Solution in a Clinical & Healthcare Environment

Improve Visibility & Transparency

Enhanced visibility into the core internal processes that influence future decisions and transparency in the complete management system and record-keeping processes of the hospital help the management is synchronizing tasks, determining costs, and curbing expenses in one click.

Streamline Accurate Reporting

Accuracy in reporting and streamlining the intermediary processes in the reporting system are important aspects of maintaining the efficiency in the patient management system and the precision of patient records systematically for retrieval and utilization.

Improved Customer Services

Advance customer care features like appointment rescheduling, appointment reminders, patient health progress monitoring tools, etc. can make a major impact on your customer service offerings.

Better Quality Control

The quality control department can utilize the benefits of ERP to assess and determine the quality levels maintained at the facility in the patient wards, administrative department, diagnosis center, lab, dispensary, etc. Various parameters that depict the quality of service based on metrics can be derived from real-time, organized dashboards available.

Unlimited User Support

It enables the support for unlimited users 24/7 with the help of a database server with dynamic capacity. Any number of records, any number of system users, any information management, and any time access are some capabilities of contemporary ERP Healthcare Systems.

Single Database Management System

Enhanced security and the ever-growing capacity of an ERP healthcare system can ensure better efficiency, reduced cost, reduced downtime, simplified infrastructural maintenance and centralized multiple reporting management that is secure.

Improved Time Management

Retrieving information faster and converting raw data to insightful reports with the help of a pre-programmed Healthcare ERP can help in improved time management based on the criticality of an event.

Protected Access to System Facilities

Authorized access to different elements or modules in an ERP Healthcare system protects the system from misuse, unauthorized patient data access, core information leak, or unsolicited data corruption because of external server attacks. Different levels of protection can be designed into the ERP in your Healthcare unit based on your needs and budget constraints.

Areas Where ERP Healthcare Solution Application is Beneficial

Healthcare Data Warehousing

ERP in healthcare can ensure value-based services that are patient-centric. Data warehousing provides the means of capturing, manipulating, and reporting on key patient data, with actionable insights for hospital authorities to engage in efficient population health management initiatives. Appropriate data warehousing can help the finance team in moving forward with value-based purchasing and risk stratification. Proper management of electronic health records to produce reliable reports that can help in the revenue cycle components of population health management is made a reality with the help of ERP in healthcare data warehousing. Revenue leaks can also be plugged with the help of effective data warehousing ERP systems in healthcare. Healthcare ERP helps address IT threats and risks in all modules, including security breaches, ransomware, and unplanned downtime while offering maximum value to clinical processes.

It often becomes cumbersome to manage doctor consultations during peak seasons, especially if the availability of the doctor is limited. An ERP integration in your healthcare system will ensure that consultations are pre-planned, well organized, and meet the schedules of the doctor while maintaining records of consultations, prescription changes, alternative doctor allocation, and reports for a session. Session-wise consultation information can be recorded by the system to analyze how fast the consultations are being executed and what the average wait time for each patient is. It helps devise an improvement plan through which more patient traffic can be managed efficiently.

In-patient and outpatient billing activities are time-sensitive and need high levels of accuracy in hospitals. Any additions, deletions, modifications, discounts, refunds, collections, insurance claim details, etc. need to be incorporated in the bill automatically rather than manually. Even package billing can be automatically done for a patient ID that is mapped to a package. Multiple claims management is also supported by our solution that utilize the mechanism of bill splitting for a patient ID.

An ERP system brings absolute transparency in accounting and inter-departmental tabulation. The healthcare billing management module is used to centrally control all cash transactions, department transfers and multi-point billing activities of the hospital.

The benefits of an ERP system for patient billing include:

  • Enhanced auditing mechanisms for daily collection and reporting
  • Analysis and improvement in patient wait time
  • Improved user-friendliness for better productivity at billing counters
  • Peak time hospital billing efficiency improvements
  • Maintenance of payment mode categories such as cash, cheque, account and credit card
  • Create day and time-based tariff plans
  • Segment products and services according to cost centers and departments
  • Integration with payment counters and accounts
  • Definition of group concessions and exceptions for patients
  • Express billing capabilities for casualty/emergencies cases
  • Reduced rework and duplication for billing estimations
  • Tracking of medicines and services prescribed to improve process efficiency

Healthcare ERP systems provide value-based mechanisms of planning, executing, controlling, and monitoring hospital supply activities.

A well-integrated supply chain management system promotes trust and collaboration among supply chain partners. A centralized ERP program can reduce the costs associated with medical tools, drugs, and healthcare materials and increase patient satisfaction while leveraging budget control.

Scenarios like the cancellation of surgeries because of the lack of supplies and delayed treatment because of the wrong supplies or missing equipment, and dangers of retaining expired products can be ruled out with proper SCM control. Inefficiencies in inventory management can be curbed by replacing manual systems with automated ERP tools.

Order tracking, minimizing delays, and faster decision-making is some of the important perks of a productive SCM that is enhanced by ERP in healthcare. It also helps the hospital authorities decide of a particular supplier is beneficial or not and helps in deciding supplier switches. Embedded analytics help make fact-based supply recommendations, provide tools to minimize stock-outs, and help integrate mobile apps to supply transactions.

SCM can be influenced by ERP in the following areas:

  • Material flow – The movement of the products from the sellers to the buyers
  • Information flow – Organic or controlled flow of information about the delivery system
  • Financial flow – The flow of processes in the financial activities of the healthcare business

The Healthcare industry has to deal with ever-evolving and increasingly complex regulations, guidelines, and safety standards. The pressure to manage the safety concerns for human life and to keep up with the changing regulations with reduced incidence rates is paramount and mandatory to establish and enhance the brand value of the hospital or healthcare company. An intuitive ERP is the need of the hour to offer practical vigilance, strict risk assessment, and a control solution for drug and treatment safety management.

A pre-programmed system for Paediatrics & Newborn management, Surgical management, Imaging tests like X-Ray, CT-Scan, MRI and print/store their reports, Management of neglected tropical diseases, Patient Call logs management, Inpatient and Ambulatory Rounding procedures and OPD patient queue management, and more can reduce a lot of uncertainties.

Competent inspection programs and reviews can be programmed in the system with the following features:

  • Hospital resource utilization reports
  • Adherence to medical protocols and treatment standards
  • Legal compliance checklist for treatments, medications, and surgerie
  • Provision for diagnostic control on reducing operational errors and incidents
  • Infection control information based on WHO standards
  • Statistical information on the time spent by nurses with patients and ailment-specific procedures conducted
  • Facilities to obtain patient-specific clinical data
  • Maintenance of patient-specific administrative data (admissions & discharge including incident sheets and patient transfer details)

Why Us?

  • We have established capabilities in various emerging technologies like RPA, IoT, Blockchain, and ML that can be integrated with the ERP system to derive the most rewarding outcomes
  • We handle processes with agility with the backing of a technically sound team that provides need-based solutions
  • Our solutions are growth-centric and cost-effective in comparison to Large System Integrators

Is your outdated HMS slowing down patient care quality? It’s time to get an empowering ERP solution integrated into your healthcare system. Call us today for a flexible, economically viable and web-based ERP.

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