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RPA in Telecom
The growth of telecom market had been a strong performer in the past 20 years but now it has started deteriorating with a drastic decline in revenues. The emergence of OTT (over-the-top) players who are literally snatching the market by offering services at fairly attractive prices has led to stiff competition. Existing services had to be modernized and manual business processes had to be automated for better sustainability.
The smart digitization and modernization practices introduced through RPA in telecom have the ability to drive the potential for any telecom business that offers alluring services. Robotic Processes Automation (RPA) can bring efficiency, save time, and expenses for functions ranging from the supply chain, enterprise management, operations, to customer services.
Challenges of the Telecom Sector
The challenges which the telecom industry was facing over the past few years became quite ubiquitous until the existence of RPA. There were times when the telecom service provider had to strive to have control over the expenses starting from maintaining data integrity and security to employee salaries, marketing & advertisements, and software & hardware costs. This led to a drop in communications service revenue and tightened CAPEX and OPEX.
Evolving the user experience offerings as a digital service provider with increasing user expectations is another challenge that the Telecom industry faces today. Business models, service offerings, and network infrastructure have to match up to modern-day needs which also increases investment expenses.
Scaling to the exponential needs of customers and catering to the burgeoning network availability demands across multiple cross-border channels is a major challenge. Incapacities in these areas are leading to high rates in customer churn while losing credibility in the market. In addition to these, greater regulation, skills shortages, and rising customer expectation are siphoning off the service revenues of telecom companies.
RPA to the Rescue
RPA backs integrated services that prevent outdated data, disparate services, and easy mediation of complex processes in the telecom domain.
RPA has the capability to manage and administer large chunks of data and unstructured datasets, and streamline the operational tasks through highly responsive autonomous units. OPEX and CAPEX can be cut down while customer response can be tracked automatically to improve data and mobile services which leads to better retention. Complex processes that are time-consuming and labor-intensive can be streamlined to augment services to a large diaspora through RPA in telecom. Automated Billing, data entry, accounts and ticket management, and dynamic order fulfillment are the strengths of RPA in telecom that cannot be ignored.
RPA in telecom encourages stress-free process executions, especially for tedious and repetitive tasks like data entry, billing, order fulfillment, and grievance management. By utilizing RPA in telecom, higher ROI and scalability can be expected with nearly zero error rates. The business infrastructure can be expanded to accommodate more customers and performant applications dynamically.
The hybrid automation quality of RPA accommodates both humans and robots to work in parallel and inter-dependently to ensure seamless execution of the tasks. The beauty of this alliance is that it lets both the entities to communicate with each other seamlessly. This feature provides an end-to-end solution to generate much higher efficiency and flexibility. With this flexible essence, it enhances the ability to easily adapt to different operations occurring in the telecommunications industry including both partial and full automation. That is, the background processes can be fully automated while the operations involved in reasoning & human interactions can still be partially automated.
Thus, RPA has given the ability to reconstruct and reimagine the existing services in order to expand and transform its reach and ensure better performance in the market. The way it positions itself with the telecom industry and works to overcome the prevalent challenges is certainly unique. RPA not only helps in transforming the image of the traditional telecom practices but also increases the efficiency of the system. Utilization of RPA in telecommunications is the need of the hour which can provide a fast, budget-friendly, and cutting-edge benefaction to the customers.
RPA proves itself by providing the best solutions to telecom companies facing serious challenges through these four processes.
ENHANCED AGILITY AND SCALABILITY
RPA facilitates automation over varied business units and locations which reduces the necessity of manual labour. The creation and use of automated software through RPA helps in an easy and fast-processed workflow. Because of this advanced automation, scalability can be very rapid and relevant to ensure optimum growth and to meet the customer’s requirements. Read More >
IMPROVED DATA COMMUNICATION AND TRANSMISSION
RPA has remarkably enhanced data communication and transmission processes over large networks. The integration of ABBYY and OCR algorithms help to bridge the gap between contrasting information sources by transforming data into a unified actionable format. This ensures faster transmission of data and speeds up operations. It also reduces the dependency on paperwork, which is a blessing in the long run. Read More >
HIGH LEVEL OF DATA SECURITY
Cybersecurity is one of the major concerns for any digital system but with RPA in telecom, customers can be assured that sensitive information is kept intact through well-governed systems and confidentiality in the automated operations. Activity reports and analytics with respect to the automated process are maintained, but, the process related data from the software robots is never locally stored but on a secure and scalable cloud infrastructure. This ensures that the system follows a high-security protocol. Read More >
SIGNIFICANT COST REDUCTION
RPA demands minimal installation and implementation costs as compared to the ERP or BPM software expenses. In fact, the license once taken for RPA software can be used for multiple front & back-office operations. This not only cuts down the individual costs for digital data, voice, and multimedia processes, but, also ensures better ROI, which is certainly a big advantage. Read More >
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Custom use case:
Just like human beings, these robots make use of the user interface for gathering data and interacting with applications to perform high-volume, tedious, monotonous and manual tasks. This helps businesses to shift their focus on more strategic and revenue-generating activities.Just like human beings, these robots make use of the user interface for gathering data and interacting with applications to perform high-volume.